Key people: 
Simon Scott Chairman
Nick Scott Managing director
Kim Henstock Revenue director
Gavin Poole Finance director
Sophie Holtom Business Services Manager

Main industry sectors: Charity, car manufacturing, retail, housing association, IT service, apprenticeship

Other services: Accommodation, venue sourcing, incentive travel, leisure travel (independent travel agency)

Type of company: Privately-owned family business

Transactions handled online: 41%

Transactions:
Air 5% | Hotel 86% | Rail 2% | Car 1% | MICE 5% | Other 1%

Geographical breakdown of transactions:
UK/Ireland 92% | Short-haul 4% | Long-haul 4%

Top destinations:
Short-haul Krakow, Glasgow, Belfast, Amsterdam, Edinburgh
Long-haul Melbourne, Istanbul, Kiev, Cairo, Tokyo

Office locations: Worcester, Shropshire, Nottinghamshire, Northamptonshire, Derbyshire

Association and network membership: Advantage Travel Partnership, Focus Travel Partnership, WIN Travel Network, HBAA

UK full-time equivalent staff: 50 Average length of service: 12 years Average industry experience: 14 years

GDS: Amadeus

Online booking tools: SABS

Other technology: arrangeMY Trip online self booking tool and app, arrangeMY data online real time MI reporting, HotBOT hotel booking optimisation tool, AMBER apprentice course and accommodation management system

NDC content: No

Biggest innovations in 2020: Maintaining level of service while all members of staff efficiently worked from home