Key people: 
Ian Neale Chief executive officer
Suzie Harris Managing director
Chris Trowbridge Commercial & technical director
Laura Littlejohn Operations director

Main industry sectors: Financial, private equity, hedge funds, insurance, property, legal, media, advertising, lifestyle, oil & gas, mining, high net worth individuals, leisure

Other services: Private aviation, events, incentives, executive leisure, concierge

Type of company: Privately owned

Transactions handled online: 10%

Transactions:
Air 60% | Hotel 25% | Rail 5% | Car 3% | MICE 2% | Other 5%

Geographical breakdown of transactions:
UK/Ireland 36% | Short-haul 39% | Long-haul 25%

Top destinations:
Short-haul Paris, Frankfurt, Rome, Stockholm, Madrid
Long-haul New York, Erbil, Dubai, Calgary, Riyadh

Office locations: London City & West End, New York, LA, Hong Kong

Association and network membership: Advantage Travel Partnership, The BTA, Focus Travel Partnership, WIN Travel Network

UK full-time equivalent staff: 33
Average length of service: 8 years
Average industry experience: 15 years

GDS: Travelport (Smartpoint)

Online booking tools: Atriis

Expense management tools: Chrome River

Other technology: QCTM Analytix, Navitas Decoder Suite, Itin-to-X, PNR Watcher, Checkmate, Agentivity, PinPoint, Evolvi, Conferma Pay, Focus Fare Finder, Salesforce

NDC content: Atriis and airline partner portals

Biggest innovations in 2020: Introduction of duty of care tool Focus PinPoint and Covid-19 Tracker by QCTM Analytix, providing clients with up-to-date information relating to outbreaks and data related to travellers who have travelled, are travelling in, or due to travel to affected regions. Partnering with Trees4Travel to deliver a simple, impactful and affordable sustainability solution to clients. The addition of Expedia content to Atriis.