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322 High Holborn, London WC1V 7PB
0800 082 1635
fcmtravel.com
salesuk@fcmtravel.co.uk
UK business travel gross sales 2019 £831,116,907
New business 2019 £160,000,000
Key people Steve Norris, Managing director EMEA, Flight Centre Travel Group; Marcus Eklund, Global general manager, FCM Travel Solutions; Graham Ross, UK general manager, FCM Travel Solutions; Andy Hegley, UK general manager, Corporate Traveller; Claire Harrington, Head of corporate marketing Europe, Flight Centre Travel Group.
Main industry sectors of clients Engineering, manufacturing, media, finance, pharmaceutical, retail, professional services, technology, charity, legal and insurance. Specialist team in Aberdeen handling around 70 energy clients.
Services offered in addition to business travel Specialist division (cievents) providing conference, meetings, strategic event management and incentive travel services, medical repatriation team.
Type of company A division of Flight Centre Travel Group, listed on the Australian stock exchange.
Transactions handled online 46%
(Air 35% • Hotel 29% • Rail 32% • Car 1.5% • MICE 0% • Other 2.5%)
Locations and networks Aberdeen, Birmingham, Bristol, Cambridge, Crawley/Gatwick, Edinburgh, Glasgow, Hull, Leeds, Liverpool, London (five offices), Loughborough, Manchester, New Malden, Newcastle, Oxford and Woking. Wholly-owned equity offices or partner agreements in over 100 countries. The BTA, ACTE, GBTA, ITM.
Average length of service/industry experience 9 years / 14 years
GDS and technology Amadeus, Sabre. FCM Connect suite of tools include Approve, Booking, Analytics, Secure, Expense Reporting and Profile. Sam (Smart Assistant for Mobile) uses AI to assist business travellers with relevant, personalised information about their trips. SAP Concur.
Biggest innovations in 2019 Several major NDC milestones, including being the first global TMC to achieve IATA Level 4 NDC Certification, providing ‘Full Offer and Order Management’.
TMC description FCM provides tailored travel management services to mid/large national and multinational corporations, while its sister division, Corporate Traveller, delivers local service to UK SME-spend clients.