Key people: 
Ariane Gorin President, Expedia Business Services
Mark Hollyhead Chief operating officer and SVP, customer success
Alex Kaluzny SVP and chief product and technology officer
Clayton Nelson VP, strategy and transformation, EBS
Asher Hussain Director, global sales EMEA
Julien Tilkens Director, global sales EMEA
Matthieu Champion Head of sales EMEA - multinational & global enterprise

Main industry sectors: All sectors

Services offered in addition to business travel: Payment and expense, VIP/exec service, consulting, MICE, visas and passports, insurance and spend optimisation.

Type of company: Listed on a stock exchange (part of Expedia Group).

Office locations: Amsterdam, Berlin, Copenhagen, Geneva, Glasgow, London, Manchester. Munich, Stockholm. 66 offices in more than 50 countries.

Association and network membership: The BTA, ITM, GBTA, Egencia Global Alliance

Full-time equivalent staff: 3,200 (as at Apr 2020)

GDS: Amadeus, Sabre, Travelsky, Travelport, SilverRail

Online booking tools: Proprietary wholly owned self-booking technology. Integrated desktop, mobile, policy, approval, reporting and analytics.

Expense management tools: Fully integrated T&E solution to create an end-to-end experience that captures booking, fulfilment and expense directly in its proprietary platform.

Other technology: Egencia mobile app, Egencia Analytics Studio reporting and analytics dashboards, Egencia Advantage hub for insurance, visas, parking and lounges, Carbon Emissions Workspace with dashboards for air, hotel and rail.

NDC content: Lufthansa Group content via TravelFusion and via GDS

Biggest innovations in 2020: Launch of enhanced Egencia Connect Community to support travel managers with programme guidance, peer-to-peer networking, topical discussions, expert knowledge and global travel alerts and expansion of Expedia Group Academy to include corporate travel management training to help the travel manager community develop the business and leadership skills for the volatile environment.