One Carter Lane, London EC4V 5ER
020 7429 9600
travelctm.co.uk
enquiries@travelctm.com
UK business travel gross sales 2019 £645,000,000
New business 2019 £165,000,000
Key people Debbie Carling, Chief executive officer, Europe; Brian Sheerin, Chief technology officer, Europe; Karen Janssen, Chief information officer, Europe; Julie Cope, General manager, England; Michael Healy, General manager, Scotland.
Main industry sectors of clients Law, pharmaceutical, finance, retail, technology, sports, public sector.
Services offered in addition to business travel MICE, elite travel, visa and passports, out of hours, sport travel.
Type of company Listed on a stock exchange.
Number of transactions in 2019 4,800,000
Transactions handled online 78%
(Air 49% • Hotel 21% • Rail 27% • Car 0% • MICE 2% • Other 1%)
Locations and networks London, Bradford, Glasgow. Europe. Australia/New Zealand, US, Asia. Advantage Travel Partnership, The BTA, GBTA, ITM.
UK full-time equivalent staff 449
Average length of service/industry experience 6 years/14 years
GDS and technology Sabre. CTM Portal, CTM Smart Data, CTM Mobile, CTM Approve, Lightning (proprietary) and SAP Concur online booking tools.
Biggest innovations in 2019 CTM developed a climate action programme in partnership with South Pole to support customers in reaching their climate neutrality goals. CTM’s SMART Data reporting tool gives customers visibility of their travel programme’s carbon footprint. CTM Climate+ enables businesses to o set their carbon emissions by supporting a range of sustainability initiatives.
TMC description CTM was founded in Brisbane, Australia, in 1994 and has grown through a series of acquisitions including the UK’s Chambers Travel in 2015 and Redfern Travel in 2017. The company says it “understands the unique and complex travel needs of businesses of every size, industry and geographic location...[and] delivers travel management solutions that deliver on its clients’ goals”.