CLARITY

COMPANY PROFILE

Key people

Pat McDonagh, CEO
Paul Hemmingway, FD
Steve Riley, Director of operations
Paul Casement, Director of account management
Sue Chapman, Commercial director
Ewan Kassir, Head of sales

Main industry sectors

Public sector, professional services, energy, marine, mining, academic, NGOs, charity, infrastructure, construction, manufacturing

Other services

MICE, production, logistics, digital, group travel, executive leisure, rewards and recognition, MI and reporting, duty of care, expense management

Type of company

Private limited company

Transactions

• Online 75%
• Air 35% / Hotel 30% / Rail 20% / Car 3% / MICE 10% / Other 3%
• Short-haul 62% / Long-haul 38%

Top destinations

Short-haul United Kingdom, Spain, France, Italy, Germany
Long-haul United States of America, UAE, China, Australia, India

Office locations

Bristol, Bury St Edmunds, East Kilbride, Edinburgh, Manchester, Southampton, Netherlands, Ireland

Association and network membership

Global network of partners, BTA

UK full-time equivalent staff

350

Average length of service

10 years

Average industry experience

15 years

GDS

Travelport, Sabre and Amadeus

Online booking tools

SABS, SAP Concur, Go2Book

Expense management tools

SAP Concur

Other technology

Go2Suite of technology including Go2Book online booking tool, Go2Insight reporting platform, and Go2Track traveller tracking

NDC content

Content from British Airways, Air Frace/KLM and Lufthansa Group. Direct connects with Premier Inn and Travelodge.

Key innovations in 2021

Membership of the Institute of Customer Service. We pride ourselves on our excellent levels of service and believe it's a true differentiator.