5 Churchill Place, Canary Wharf, London E14 5HU
020 7456 7483
amexglobalbusinesstravel.com/uk
contactmeuk@amexgbt.com
UK business travel gross sales 2019 £2,300,000,000
Key people Paul Abbott, Chief executive officer; Drew Crawley, Chief commercial officer; Martin Gerow, Chief financial officer; Jason Geall, VP and general manager, Northern Europe & Middle East; Holger Luikenga VP, traveler care, Northern Europe & Middle East.
Main industry sectors of clients Technology and communications; professional services; financial services; manufacturing, pharmaceutical and healthcare; government; retail; utilities; energy, mining and marine services.
Services offered in addition to business travel Consulting services: experts in all travel categories covering air, hotel, ground, BPO (business process outsourcing) and optimisation. End-to-end meetings and events services including sourcing, planning, production, contract negotiations, budgeting, expense management, reporting and benchmarking.
Type of company Privately owned.
Locations: EMEA/UK headquarters in Canary Wharf; 140+ countries around the world.
Networks The BTA, WTTC, EU Travel Tech, Travel Technology Association, GBTA, ITM and ACTE.
UK full-time equivalent staff 2,200
Average length of service 11 years
GDS and technology Amadeus, Sabre and Travelport. Re-shop Expert air re-ticketing, AirTrack Expert unused e-ticket management, Amex GBT Mobile, Peer Travel Insights programme performance benchmarking, Connect portal, Expert Auditor, Expert Care disruption management, Hotel Re-Shop Expert, Insights reporting, Premier Insights business intelligence and data visualisation, Neo online booking & expense management tool, Virtual Payment Expert, Trip Recommender, ground transport booking tool (Mozio).
Biggest innovations in 2019 Launch of Rest Assured Solutions, a comprehen-sive hotel value proposition featuring: programme management and optimisation; content and distribution; discounts and negotiated amenities such as last room availability; traveller experience and adoption; payment; savings; reporting; new mobile hotel booking capabilities through Amex GBT Mobile app. Rest Assured is part of GBT Ready, the company’s midmarket offering.
TMC description American Express Global Business Travel (GBT) calls itself “the world’s leading business partner for managed travel” and says “companies of all sizes and in all places rely on GBT to provide travel management services, organise meetings and events, and deliver business travel consulting”. GBT employs more than 18,000 travel professionals in 140+ countries worldwide and was established as a joint venture in 2014 between American Express and an investor group led by Certares. In July 2018 GBT completed the acquisition of Hogg Robinson Group (HRG) and in doing so elevated its position in this annual survey.