Key people: 
James Parkhouse Chief executive officer
Steve Banks Chief customer officer
Sam Hart Chief information officer
Donna Fitzgerald Chief operating officer
Iqbal Sandhu Chief financial officer

Main industry sectors: Construction, engineering, finance, legal, logistics, manufacturing, oil/gas, professional services, public sector, retail, telecoms, airlines, utilities

Other services: Meetings management, venue finding, conferences, events, virtual events, virtual conferences, live events, alternative accommodation and disruption services, 24/7/365 operation, health and wellbeing and behavioural insight analytics.

Transactions handled online: 85%

Office locations: Derby, Stockport.

Association and network membership: The BTA, Globalstar, HBAA, ITM.

UK full-time equivalent staff: 450
Average length of service: 8 years
Average industry experience: 14 years

GDS: Travelport

Online booking tools: SAP Concur, Vibe

Other technology: Proprietary technology for meetings management, MeetingsPro. Iris:go mobile app, iris: smart itinerary, iris: intelligence reporting, iris: intelligent tracking.

Biggest innovations in 2020: Virtual capability for meetings and events and investment in MeetingsPro technology to enable customers to plan and book internal meeting space, including office car parking, desk space and meeting rooms. Covid-Shield ratings of hotels which demonstrate suitable measures to support guests. Partnership with Trees 4 Travel to allow customers to offset their carbon emissions.